Return / Refund Policies

Shipping Policy

We aim to have all products processed and shipped out within 3 business days of full payment on all orders.  All shipping is conducted through Fed Ex and can only be shipped to physical addresses (NO PO BOXES). The customer will receive tracking information on orders upon shipping.

Return Policy

We want you to be fully satisfied with every item that you purchase from The Plumber's Choice. If you are not satisfied with an item that you have purchased, you may return the item up to thirty days after the original purchase date as long as the item has not been altered or shows signs of use.

The item must be returned in resellable condition, in the original packaging and with all paperwork, parts and accessories to insure full credit. Customer is responsible for paying for shipping when returning the product unless item is damaged upon receiving are reason for return is that of The Plumber's Choice fault.

Email us at
Fill out our Order Resolution Form

Privacy Policy

What Information Do We Collect?

We collect information from you when you place an order or fill out a form.

When ordering, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. All of our credit card transactions are done through Paypal to ensure each transaction is secure using their state of the art security features.

What Do We Use Your Information For?

Any of the information we collect from you may be used in one of the following ways:

  • To Personalize Your Experience
    (your information helps us to better respond to your individual needs)
  • To Improve Our Website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To Improve Customer Service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To Process Transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. We do use Amazon Fulfillment on some small orders. On small orders, Amazon may be provided with the mailing address strictly for shipping purposes only.
  • To Send Periodic Emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, et

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All financial transactions take place through Paypal to ensure your financial information stays secure and to help streamline your transaction experience through Paypals secure and private payment options

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. That information is never provided to us and staying with Paypal.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.